Frequently Asked Questions
Share |


frequently asked questions


We are thrilled that you will be attending AEA's National Adoption Conference on April 29, 2019 - April 30, 2019. Before you join us in Orlando, FL, we wanted to share some helpful tips to make your conference delightful, fun, and informative! 

For all other questions and concerns please contact us at or call (410) 636-7030 and we will be in touch with you. We look forward to seeing you at the National Conference in Orlando!


i am having difficulties making hotel reservations online

Call the hotel reservation number directly to make reservations at 1800-627-8258.


How much should i expect to pay for Parking at the hotel?

There is self-parking and valet parking available at Rosen Plaza.

Self-parking rates
$13 per day

Valet parking rates
$22 + tax per day

If I am speaking at the conference, can i order more av equipment?

AEA is only providing projector hookups for your workshop. Please contact Hector at PSAV at to purchase more AV equipment. 

If I am speaking at the conference, can I share a projector and set-up with another speaker?

Please go to the online forum if you have a projector and you are willing to share with others or if you are looking to borrow a projector. Meeting attendees will be invited to check the forum to share resources. 

Is there free internet?

Rosen Plaza provides complimentary standard wi-fi. Enhanced wi-fi is available at $9.95 per day through the hotel.

What should I do if I lose my badge?

Please visit the AEA registration table to receive a new badge.

Who can I contact if I have a problem?

Please contact AEA staff if you have any issues or problems and we will do our best to assist you. (410) 636-7030 or at

I have specific dietary needs. Who should I contact?

Other than the seated awards luncheon and the boxed lunch at the match event Lunch & Learn, food served will be buffet style. For the awards luncheon please let us know your dietary needs when you register for the meeting. Otherwise send us an email at

I need to ship my exhibit and other things to the meeting. Where can I send it to?

The Rosen Plaza receives and ships packages.  Fees are $10 for 50 lbs or less and $0.60 per pound for anything larger.

Please address your shipment as follows:
Adoption Exchange Association National Conference
Rosen Plaza Hotel
9700 International Drive,Orlando, FL 21819


What airport shuttles are available to The Rosen Plaza Hotel from Orlando Airport ?

Transtar Transportation Group, Inc.
Shuttles must be booked 24 hours in advance.
Reservations: (407) 888-5530

Mears Shuttle
Airport to hotel transportation is available 24 hours a day with no reservations required. Booths are located on levels 1 & 2 of airport. Fees are $21 per person one way or $33 round trip.
Hotel to airport trips are every 40 minutes past the hour and require reservations at (407) 423-5566.


I am not a member; how can I access the members only online community forum?

If you are interested in accessing the online forum, we are allowing non-member meeting attendees temporary access up to and throughout the meeting. Please contact us at to request a special login.


what times will the sessions, workshops and special events take place on Monday, April 29, 2019?

8:45 am - 6:00 pm

what times will the sessions, workshops and special events take place on tuesday, april 30, 2019?

8:45 am - 4:00 pm

**PLEASE NOTE: Times are subject to change without prior notice


are discounted tickets to the disney parks available?

Please contact the Expedia desk on property at 407-352-4646 for detailed information.

Disney: 3 day park hopper $460
Universal: 2 park - 5 days ticket $275
SeaWorld & Aquatica: 2 day pass $130